Privacy Policy — Ruby Hospital Kampala
Ruby Hospital Kampala (“we”, “our”, or “the Hospital”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or receive care at our hospital.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to support patient care, hospital administration, and website functionality.
a) Personal Information
This includes details you provide to us directly, such as:
-
Name
-
Phone number
-
Email address
-
Date of birth
-
Gender
-
Appointment details
-
Feedback or inquiries submitted through forms
b) Medical Information
When you receive care or request medical services, we may collect:
-
Medical history
-
Diagnosis and treatment information
-
Laboratory results
-
Imaging reports
-
Prescriptions
-
Doctor notes
We collect this information only for legitimate healthcare purposes.
c) Website & Technical Data
When you visit our website, we may collect:
-
IP address
-
Browser type
-
Device information
-
Pages visited and time spent
-
Cookies and similar tracking technologies (see our Cookie Policy)
This data helps us improve website performance and user experience.
2. How We Use Your Information
Ruby Hospital Kampala uses your information to:
-
Provide medical diagnosis, treatment, and follow-up care
-
Schedule and manage appointments
-
Create and maintain your hospital medical record
-
Respond to your inquiries and service requests
-
Improve hospital operations and service delivery
-
Process payments where applicable
-
Enhance website functionality and security
-
Comply with Ugandan health regulations and legal obligations
We do not use your medical information for marketing without your explicit consent.
3. Sharing Your Information
We may share your information only in the following situations:
a) With Healthcare Professionals
Doctors, specialists, nurses, and other licensed providers involved in your care.
b) With External Service Providers
Such as:
-
Diagnostic laboratories
-
Imaging centers
-
Referral hospitals
-
Secure technology partners (appointment systems, hosting providers)
These providers are required to safeguard your information.
c) Legal & Regulatory Requirements
We may disclose information if required by:
-
Court orders
-
Government authorities
-
Public health regulations
d) With Your Consent
We will never share your personal or medical information with third parties for marketing or non-medical purposes unless you explicitly authorize it.
4. How We Protect Your Information
We take data protection seriously. Safeguards include:
-
Secure electronic medical records (EHR) systems
-
Encrypted data storage and transmission
-
Strict access controls for hospital staff
-
Secure hosting and website firewalls
-
Regular audits and security monitoring
-
Confidentiality guidelines for all staff
Despite strong measures, no system is completely immune to risks. However, we continuously update our safeguards to protect your data.
5. Your Rights
As a patient or website user, you have the right to:
-
Access your personal or medical information
-
Request corrections to inaccurate information
-
Request deletion of your information (where legally permitted)
-
Withdraw consent for optional data uses
-
Ask how your information is being used
-
Request a copy of your medical record
To exercise these rights, contact our administrative office using the details below.
6. Data Retention
We retain your information only as long as necessary for:
-
Medical care
-
Hospital administration
-
Legal and regulatory compliance
Medical records may be stored for periods required by Ugandan health laws.
7. Children’s Privacy
We provide care for children and may collect information necessary for their treatment.
This data is handled with heightened confidentiality and is accessible only to:
-
Legal guardians
-
Authorized healthcare providers
We do not knowingly collect personal data from children through our website without parental or guardian consent.
8. External Links
Our website may contain links to external websites. We are not responsible for their content, privacy practices, or data handling. We encourage users to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in hospital processes, regulations, or technology.
Updates will be posted on this page with the latest revision date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact:
Ruby Hospital Kampala
Email: info@rubyhospitalkampala.com
Website: www.rubyhospitalkampala.com